Alexa is a smart device by Amazon which also implements self-learning or you can say machine learning to understand more about the user. And while doing that few technical issues may occur, out of which one of the common problem which user faces is voice command or voice recognition issue.
Voice issues can occur due to Wi-Fi connectivity issues and if one can first fix the Wi-Fi /internet connectivity issues fixing voice command would not be of much hassle.
Below are the possible troubleshooting steps which one can perform to fix such issues.
1. Try rebooting the system and keeping it at a place which is at a higher place as compared to the rest of the devices which can cause interference in the signal thus causing connectivity and voice issues.
2. Slow Internet speed can also be a reason for command issues as per Amazon recommendations the minimum requirement internet bandwidth has to be above 0.5MBps .Once must upgrade the internet bandwidth in order to rule out this cause.
3. And as any other electronic device if it doesn’t work properly one of the best way to troubleshoot is to reset the device to factor settings. In order to does that locate the pinhole o the device and using a pin press and hold the button in until the light circle on the Alexa turns to orange.