If you hear distorted sound from your Amazon Alexa, or it loses the connection or skips words intermittently there could be multiple reasons why it acting like that and could be software or a hardware issues.
Following few basics steps one can troubleshoot the problem and identify the root cause.
The first and the foremost step is to restart all the devices start with the router first and once it is back up again then reboot the Amazon Echo. This restarts the connection between the devices.
If the router and the echo are not located centrally there can be connectivity problems .Wi-Fi routers emit better signal from a higher position in the room and thus connecting the Echo would have a better signal strength. Another way to strengthen the connection between the two is to keep them near or closer to each other.
Other things you can keep in mind which setting to the position of the router and the Echo device is keeping it away from other electronic devices like refrigerators, microwave oven etc.
If you have a latest router you can switch to 5GHz channel bandwidth for the Wi-Fi signals as Amazon Alexa devices are compatible with the 5GHz range. However if your other devices which you uses the Wi-Fi and are not latest models for instance laptops, desktops ,mobile phones, tablets etc. then it is safer to stay on the 2.5 GHz channel.
If the above steps don’t rule out the connectivity problem try resetting the device back to its factory setting and let it update itself to the latest updates available. On the other hand you can update it via the Amazon Alexa phone app and you can also contact us on our toll-free alexa tech support phone number get the quick support by our experts.